Why EYECANDY?

FAQ

  • For the best results, we recommend a long-term commitment to waxing. The best candidates are those who have been seeking a hair removal solution and are ready to invest time and effort into a monthly appointment. For the smoothest skin, we recommend sugaring every 4 - 6 weeks.

  • We are on the corner of S King street and Keeaumoku, upstairs on the 2nd floor. We recommend to use google maps, the free parking lot is accessible from King Street and located behind the building. Our door to come upstairs is from the parking lot, on the right side of the building.

  • Your appointment is important to us and we kindly ask you to arrive at all your appointments on time or 5-10 minutes early just in case. If you are a new client, please arrive 10 minutes early to fill our new clients form out.

    We allow a maximum 10 minute grace period. If you arrive later, your appointment will be considered MISSED and you are responsible for the 100% of your service charge.

    We reserve your appointment time especially for You. Missed appointment or less than 24 hours cancellation prevent us from offering that time to another client. Mahalo for valuing our time and understanding our policy.

  • Every 4-6 weeks, up to individual’s lifestyle, preference, hair and skin type. We highly recommend to keep up with the appointment to avoid discomfort and have smooth skin all year around and enjoy the best results.

  • We use a specialized technique designed to minimize discomfort, and the process is quick, most Brazilian wax appointments take just 10–15 minutes. Our highly trained technicians focus on both skill and client comfort, ensuring every visit is as smooth and positive as possible.

    Your first appointment may feel a bit more uncomfortable, but with regular maintenance, each session becomes easier than the last.

    A little temporary discomfort is well worth it for long-lasting, silky-smooth skin.

  • Yes, we do have FREE parking behind the building which is accessible from Keeaumoku or King street. Parking is busiest between 11-3pm. If you wish to park there, please make sure to arrive 5 minutes early to find parking and arrive on time to your appointment. Other options are street parking or other paid parking lots next door.

  • It’s completely normal to feel nervous before your first wax—most people do. The good news is that it’s usually much quicker and more manageable than you’re imagining.

    Here’s what I’d recommend:

    • Read through all the prep info beforehand so you know exactly what to expect.

    • Follow the before-and-after care instructions—this really helps with both comfort and results.

    • If you want, you can take something like Ibuprofen about 30–45 minutes before your appointment to take the edge off.

    • During the wax, focus on slow, deep breaths—it genuinely helps reduce the sensation.

    The first time can feel a bit more intense, but it’s very quick, and your technician will guide you through it and keep you as comfortable as possible. Most people are surprised that it’s not nearly as bad as they expected—and it gets easier every time you go back.

  • We use a blend of organic sugaring wax and premium, low-temperature hypoallergenic elastic hard wax, along with speed waxing soft wax cartige for larger, less sensitive areas.

    Every service is customized—we choose the right wax and technique based on your skin and hair type to give you the best results with maximum comfort.

  • Hybrid sugaring is a unique and innovative hair removal provided ONLY at EYE CANDY beauty salon. We combined two different methods, traditional sugaring and elastic natural hard wax technique for the most painless experience. We created HYBRID SUGARING WAXING with 15 years of experience to serve you with THE QUICKEST AND BEST RESULTS.

  • You may still come to your appointment, but make sure to wear a FRESH tampon or menstrual cup. If you prefer not to come to your appointment, you may reschedule the appointment up to 24 hours before the scheduled service. If cancelled within 24 hours, you are responsible for the cancellation fee (100%).

  • Make sure your hair is enough long (at least ½ inch) after shaving AT LEAST 10-14 days DO NOT use any oil, lotion, or oily shower gel/scrub 48 hours before your appointment. Read all the information provided at our website and check our location information provided before your appointment to make sure you find us.

  • Use EYECANDY’s top selling MIRACLE HEALING GEL to help to heal the skin and moisturize the skin.

    After your service, avoid working out, saunas, the beach, or hot tubs for at least 24 hours. Heat and sweat can irritate freshly waxed skin.

    Keep the area cool, clean, and dry, especially in Hawaii’s warm climate. Follow the aftercare recommended by your technician to soothe the skin and prevent irritation or ingrowns.

    Use EYECANDY’s top-selling MIRACLE HEALING GEL to help soothe, heal, and keep the skin moisturized.

  • We have a limited waiting area, therefore we kindly ask to leave guests at home or ask them to wait in the car. Mahalo for understanding!

  • We absolutely love children, but unfortunately, we do not allow them in the salon for safety and insurance purposes. If you bring your child, we won't be able to provide your service and a 100% cancellation fee will apply.

  • Must be 18 years old or older to get waxed. If younger, a parent or guardian must be present.

  • We recommend our gentle chemical exfoliant, EYECANDY PROskincare Ingrown Hair Eraser & Exfoliant, formulated with lactic acid, salicylic acid, and glycolic acid. Regular exfoliation is encouraged to help prevent ingrown hairs and promote smoother, more even, and brighter skin.

    For best results, exfoliate up to 24 hours before your appointment.

    We do not recommend using sugar scrubs, exfoliating gloves, or other forms of mechanical exfoliation on the Brazilian area.

  • Try to avoid working out for 48 hours post-wax, as sweating can irritate your skin. Minimize activity, as sweating can carry bacteria into the pores and irritate the skin after waxing. Keep the area as dry and cool as possible for the fastest healing.

  • Taking antibiotics or topical acne medications—including Accutane, Differin, Retin A, prednisone, or corticosteroids—can make the skin more sensitive and increase the risk of skin lifting or irritation.

    For this reason, we do not wax the face while you are using these medications. However, waxing the body is generally considered safe since the skin is thicker in those areas.

    It is very important that you inform your technician if you are currently taking any of these medications before your appointment.

  • It is safe to wax during pregnancy, and we provide waxing services up to 38 weeks. We strongly recommend maintaining a regular waxing routine throughout your pregnancy if you choose to continue. For the best comfort and results, it’s not advised to schedule your very first waxing appointment right before giving birth.

  • Eyebrow tinting is best for clients who have significant eyebrow hair but is too light (blonde) or grey. We color the eyebrow hair with an eyebrow hair dye, and the tinting stays until the hair falls (about 1 month). New growth hairs will be your natural hair color.

    Tinting still looks amazing for individuals who already have dark eyebrows because staining the skin as well, which provides a fuller look. Unfortunately, tinting on the skin only lasts for 3-14 days depending on the skin type.

  • No, please do not trim your hair to avoid being too short. If trimming is necessary, your esthetician will take care of it.

  • DO NOT pick, scratch, or squeeze, and avoid touching the area—especially with unclean hands.

    DO NOT exfoliate or use any sugar scrubs, only use EYECANDY PROskincare Ingrown Hair Eraser & Exfoliant, as a daily spot treatment to help calm and bring down inflammation.

    Your technician will safely take care of any ingrown hairs at your next appointment and recommend a routine tailored to your skin and hair type.

  • If you are unable to find an answer on our website, please text any questions to 808 498 3248